Appalling Service

<p>I am currently using a contract with dual sim card which is on the Telkom Mobile Network.</p> <p>i reside in Amanzimtoti. The contract was taken out by my Mother who passed away in April this year 2016. Lynette Audie ID ********** 108086. Cellular number ********** 085. My mother used the primary sim card and i am currently using the secondary sim card. After my Mother passed away i approached my nearest Telkom Mobile/Direct store which is located in Galleria shopping Centre in Amanzimtoti Kwazulu Natal in order to have a change of ownership done on said contract. I supp**** the Telkom store with all relevant documentation including a copy of my mothers death certificate and copy of her ID. I was told it would take 48 hours in order to have change of ownership done and that i have to pay the arrears on the account whch i did. I returned to the store a week later and was told that it would now take 30 days for the change of ownership to take effect. It has been more than 30 days and i have visited the Telkom store on numerous occassions only to stand at the back of the queue for an hour before being served while the salesmen in the store smile and smirk at me only to be told that they have misplaced all my documentation and that "We are still awaiting confirmation" and that there is nothing they can do. </p> <p> </p> <p>My contract line has now been disconnected by Telkom due to outstanding arrears on the account and the contract has still not been changed in to my name. The service that i recieved from the staff at Telkom Galleria is appalling, They lack any sort of respect for customers and act like they are doing you a favour by doing what they get paid to do which is their job. I urgently need this problem to be rectified. I refuse to pay for a contract which still has to be changed in to my name and fiurthermore for a line that has been disconnected.</p> <p> </p> <p>Please assist.</p> <p> </p> <p>Regards,</p> <p>Andre Audie,</p> <p> ********** 440</p>