1 reviews | Active since Aug 2016
Appalling Service
<p>My ADSL line stopped working on Monday 2016/08/08 morning. I then logged a call and received the system generated SMS/email notification. Since then it has been quite. My line is still down. I understand that there was a public holiday in between however I use this line on a daily basis for work purposes. I experience few faults however when I log a call I consistently obtain appalling service from Telkom. It appears that the only way one will obtain service is when posting a complaint via this platform. I am not sure why I am with this “joke” of a service provider. If you are looking for an ISP, do yourself a favour and do not consider Telkom.</p> <p> </p>
Hi Noleen
With all due respect, please tell me something I don’t know. Your response looks like a standard message that is sent out to irate customers and I find it to be patronising.
I know that my query has been received because I have a ref number. My line has been down for a week now with no feedback from my so called “service” provider. The strange part of this is that your systems work properly when it is time to release invoices for payment however when there is a service interruption nothing seems to work. In short I would like to know when my line will be fixed as this is affecting my income which part of is used to pay TELKOM! So it is in both our interest that my service is restored.
Don’t you find it funny that your response to my posting/review was prompt, probably due to the visibility that everyone has, however your Technical Team couldn’t be bothered with the service interruption.
Regards,
M Maluleke
Hi Noleen
With all due respect, please tell me something I don’t know. Your response looks like a standard message that is sent out to irate customers and I find it to be patronising.
I know that my query has been received because I have a ref number. My line has been down for a week now with no feedback from my so called “service” provider. The strange part of this is that your systems work properly when it is time to release invoices for payment however when there is a service interruption nothing seems to work. In short I would like to know when my line will be fixed as this is affecting my income which part of is used to pay TELKOM! So it is in both our interest that my service is restored.
Don’t you find it funny that your response to my posting/review was prompt, probably due to the visibility that everyone has, however your Technical Team couldn’t be bothered with the service interruption.
Regards,
M Maluleke