Appalling Service

Firstly I have to lay a complaint about how bad Telkom has handled this matter regarding my ADSL instillation and service I have received. I have spoken to numerous people who was unable to assist plus the constant excuse of "sorry our systems are offline"

To explain my situation, I have app**** for a 10MB line which I was told that it is possible and my area covers ADSL. Then I was told that my line speed will only be active within 24 hours. It has been several months since I have removed my ADSL line due to low broadband speed and when I say Low I mean less than 1MB of speed at times or less. I have cancelled my account numerous times, spoken to don't know how many people who promised to assist me but as always NEVER DID!

The service I have been receiving from Telkom is appalling to say the least. The last call I made to Telkom was nothing but an unpleasant one where I stated unless the matter is resolved I will not make any payments until then. Please be aware of the situation I'm left with, as do thousands of clients as far as customer reviews goes on Hello Peter.

I am infuriated that I'm receiving a Notice of payment after months of removing my ADSL and no assistance what so ever. So please understand where I am coming from. The service given from Telkom is so bad I refuse to pick up a phone and call cause I've been ignored like a red light every time I asked for help via your direct stores and call center. Please note I will fight this!

Regards Dissatisfied Customer Ralph Farmer