APPALLING SERVICE

i have taken out Telkom Fibre last year October, aside from it being almost 2 months before we could be connected, i have been suspended / cancelled on multiple occasions with a wait time of approximately 2-3 weeks to be re-connected, after making at least 8 calls with 10 - 45 mins duration's each time.

The package i signed up for included a free router, yet I was charged for it still and while nobody is able to assist in store, the consultants over the phone said the only way to get it sorted is by paying the total amount due including the incorrect router charge and dispute the incorrect charges after being connected. I tried cancelling the contract when the first issue arose as this was a breach in contract on Telkom's side, but i was told that i will still incur cancellations charges ... DESPITE THIS BEING THEIR FAULT ??????

Desperate to be connected as I run a business from home, i paid the total amount due, disputed the incorrect charges and was assured i will be credited - TO DATE THIS CHARGE STILL REFLECTS AS AMOUNT OWING AND IS THE REASON FOR MY ACCOUNT BEING IN ARREARS AND BEING CANCELLED NOW.

This time i called in and was informed the same, pay the full amount and dispute later. I asked the consultant how long it would take to be connected again and was told to send through POP so they can connect me immediately, and so i did. Still no connection, i called back only to be told that i have been misinformed by the previous consultant and they would have to wait for payment to reflect on their side, the consultant went on to say that they are not responsible for the information given by the agent i spoke to prior. I asked to speak to a manager who apparently was on lunch at the time but i was promised that she (Samantha Naiker - Durban branch) would call me back when she returns - AN EMPTY PROMISE BUT I'M SURE THE MANAGER IS NOT RESPONSIBLE FOR THE INFORMATION PROVIDED BY HER CONSULTANTS EITHER !

I called back this morning to check if the payment now reflects and was told it does, however I NOW NEED TO REAPPLY AND THE PROCESS TAKES 7 DAYS. The consultant also advised that MANAGERS DO NOT COME TO THE PHONE AND SHOULD I WISH TO SPEAK TO ONE, SHE WOULD LOG A CALL AND I WILL BE CONTACTED IN 24 HOURS. Again, this consultant says, they are not responsible / liable for the incorrect information given by the previous consultant.

This is utter bull**** and i have never in my life experienced such appalling service. Is Telkom somehow exempted from complying with the CPA???? How can it be fair for my services to be cancelled due to an error on their side but i am unable to cancel the contract despite the pathetic service ???????

The lack of customer service and initiative gets worse on each call, the consultants either have very little or no training at all! I have no clue on how to get through to someone from Telkom who would actually be able to assist me.