Appalling service

I don’t know what kind of a circus you people are running in that call centre, but someone in management needs to be fired. Staff members are not following through due diligence and no one is holding anyone accountable. A year ago I cancelled a contract that I am still being billed for. I don’t think I even have to go any further than that. A year ago. Someone needs to call me. And no one from the call centre. If you cant fix this mess don’t bother. I have spoken to agents , team leaders, supervisors the whole lot. Useless is an understatement. All of them saying the same thing “we will escalate the issue and have your contract cancelled” with so much attitude and no enthusiasm to assist. Tonight as well, same thing. Absolutely no concern as Telkom representatives for my frustration for an issue that clearly should be alarming to them. I have even had to change banks because of this. I don’t even want to think about the damage to my credit score. I am certainly going to be telling everyone I know not to go with Telkom. I am disgusted to say the least.