Appalling service

Towards the End of November my fixed phone line has not been working, the calls constantly cut off. I called the call centre, only to be told that there's no fault. By the 6th December my line was completely dead. Called the call centre again, and was told that there's no fault with the line, there was probably something wrong with my handset. Only upon my insistence did the call centre assistant do a diagnostic and confirm that there is a fault with my line, and log a fault with a reference number (166CNK061217). Since then, I have only received 3 text messages saying that "we are aware of the fault and are working hard to solve". Whenever I call,I get told that the fault is being escalated. It's been escalated so high that Jacob Zuma should be attending to it! It's now January and I have no use of my phone line at all! Nor have I heard a peep from Telkom since mid December! Furthermore, my adsl line hasn't been working, even with minimal use,my line speed is non existent and I constantly get the message that my data is almost 100% used even though I now use cellphone data. I had gone through to the Gateway store to upgrade my adsl package to a faster line speed and uncapped data. I went to the store twice ,each time spending over an hour without being attended to. On the 3rd visit, a consultant Malusi, assisted me saying that he had put through the order for the update and that I should receive a text when the switch is made. I waited a week and received no communication so I visited the store again,waiting over an hour again, to be told by Malusi that everything is gone through on his side,but he was going to log a query as to why the switch hasn't been made. I later received a phone call from Malusi explaining to me that the technicians have said that I cannot have an upgrade to a 10mbps line and uncapped data because there's no coverage of the area I live in! That they can put it through on their side and bill me for it, but my line speed would not change and I won't have full access to my uncapped data. I asked to speak to a supervisor or someone more senior,and Malusi said he would forward an email with the pertinent information,and I should expect a phone call soon. It's beenmore them 2weeks and still haven't heard a peep! For a National Service provider, that is absolutely *******! Am I expected to move 5 houses up the road just so Telkom can provide me the service I pay for?? Is it my problem that their transformers and substations have not been upgraded?? The services advertised does not specify that it's subject to approval based on your location. Telkom charges you for their packages and does not deliver! Meanwhile I am still without a working telephone line, my WiFi is slower than ever and just about sick and tired of waiting for Telkom to contact me!!