MM
Mholi M
1 reviews | Active since Aug 2016
31 Oct 2017, 13:56
Appalling Service
I logged a request for an ADSL Upgrade 3 weeks ago. The call centre agent I spoke to advised that I would get an SMS confirming my order and another one upon completion of the upgrade. I did not receive any SMS’. I called the call centre several times to follow up on my order however I held on for close to 20 minutes until I gave up. I finally got through today, after holding for about 15 minutes, to be told that the upgrade has been completed. I told the agent that firstly, I did not receive any comms with regards to the upgrade and I ran a speed test which confirmed that the line has not been upgraded. The Agent then told me that I need to log a fault stating that I am not getting the upgraded speeds. I find this to be ludicrous and unacceptable as I will be billed for an upgraded line. In the interest of time, I have logged the call. let’s see what will come of this.
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Replies (2)
Telkom's replyOfficial
02 Nov 2017, 10:39Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply02 Nov 2017, 10:39
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
MM
Mholi M's updateReviewer Update
03 Nov 2017, 10:29I received a call from a Telkom Agent on Tuesday 2017/10/31 who advised me that my issue had been resolved. When I got home later I ran a speed test and I was getting an average of 8megs download which I was happy with however today my download speed is less than 1meg. I am not sure what is going on however this is very frustrating. I need to continuously log calls for slow speeds as though this is a free service. I know for a fact that I will be billed for a 10meg line although I have only managed to get those speeds for approximately 24 hours. This is unacceptable and frankly I think it is a complete *******.
MM
Mholi M's update03 Nov 2017, 10:29
Reviewer Update
I received a call from a Telkom Agent on Tuesday 2017/10/31 who advised me that my issue had been resolved. When I got home later I ran a speed test and I was getting an average of 8megs download which I was happy with however today my download speed is less than 1meg. I am not sure what is going on however this is very frustrating. I need to continuously log calls for slow speeds as though this is a free service. I know for a fact that I will be billed for a 10meg line although I have only managed to get those speeds for approximately 24 hours. This is unacceptable and frankly I think it is a complete *******.