Appalling Service

<p>I have never experienced the incompetence and lack of or should I say absence of customer care from Telkom. </p> <p> </p> <p>Its been almost 2 weeks now trying to apply for ONE contract from Telkom. </p> <p> </p> <p>Thobe from Telkom in Durban West Street doesn't have a clue how to go about doing her job.</p> <p> </p> <p>I app**** for a business contract. She made me fill in forms for a personal contract. She was adamant, despite me telling her these are the wrong forms. She didn't bother listening or asking from her colleagues the right forms. </p> <p> </p> <p>As expected, I was told to fill in the correct form despite this being their fault. </p> <p> </p> <p>Friday, I app**** again, to my surprise, they only sent through the application on Tuesday morning. </p> <p> </p> <p>Now, apparently their HEAD OFFICE doesn't "see" the do***ents. So everybody at 320 and HEAD OFFICE don't know how to process an easy application. </p> <p> </p> <p>I have othe contracts as well (3). And this isn't the first time I have experienced this poor service. </p> <p> </p> <p>Please can I have this matter finalized so that I can go elsewhere where they value customers. </p>