1 reviews | Active since Apr 2016

11 May 2016, 08:19

Appalling service

<p>It's been three weeks to date that I have app**** for a cellphone that I was told they had with no reposnse. What sickens me as a customer is the customer service, cause I was walk in client. I was more absolutely disgusted by the response they have been giving me from the day of approval and that's 'I don't know' cause really what do they know and as a client who am I suppose to ask, your competitors? As Telkom are you in the business of loosing clients? If not kindly give more staff training to your employees at Highveld mall in Witbank, I refuse to be treated like an embicile by your employees who can't give me an apology or a simple date of delivery by always referring to some imaginary offices and courier company that never gets here. I need this sorted out IMMEDIATELY!!!! I don't even want to get s****ed on your Facebook services that hasn't helped me much </p>

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Replies (1)
Telkom
Telkom's reply12 May 2016, 18:49
Official

Hi kimonde-sisilana

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We do apologize for any inconvenience we have cause to you.


Your reference number is: SM232779

Regards
Luleka
Telkom Social Media Team

Best regards,