Appalling service

I app**** for one of the telkom specials at the sandton city store, I was advised over the weekend to come collect my device. I went in on Monday (today) to cllect the device and the guy tells me he cannot issue it without my bank statements stamped, however when I app**** I was NOT notified that that statements required to be stamped. I took my time off work to fetch this device and I asked them to put it aside as I cannot get the statements stamped as I have to go to work, Howard the manager at the time advises that they will do no such thing even though this error was their error. The attitide received from both the consultant (who refused to give to give his name) and Howard was appalling and yet I am paying for this service. I wasted time waiting in the shop and than being told that they cannot issue the device and cannot put aside until I can get the statements stamped and Howard has the nerve to say well we need the stock if she doesn't want. such utter ******* from a SERVICE provider who is a manager and representing Telkom's brand. Disgusted and appalled by such behaviour from a managerial position, Telkom does NOT put the right people in the right positions.