Appalling service

Applying for a upgrade on my contract (not applying for a grant or other charity) it has been exactly 7 days since my application and i have had no outcome. The consultant does not reply to my emails out of spite- the only two she rep**** to was to be rude to me. Telkom is completely backward, countless paper application forms whereas everyone is in the digital age, they priorities walkin customers and will ignore u if u phone ot email them, even though i walked in to apply and have to wait for their feedback.<br> <br> And then the consultant just decides to go and cancel the application when i became inquisitive- but knowing telkom and their appalling service, the only result of this will be a automated email stating they apologise for my experience and will follow up- as they've done before.