SR
Safiyyah R
1 reviews | Active since Dec 2012
29 Nov 2015, 13:48
Appalling Service!!!!
I was billed a premium of R299 instead of R259 from inception of my contract. I logged cases with telkom but nothing happened. It was only when I involved the NCC, the matter was taken on ...however in trying to fix the billing they've charged me a migration fee of R5570 . I've logged a call beginning of the month to stop the charge but I was once again ignored. Luckily I've requested my bank to stop the payment. This is going to affect my credit record negatively due to Telkom being inefficient. They donot adhere to their turnaround times for logged cases either... im definitely going to take legal action.
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Telkom's replyOfficial
29 Nov 2015, 18:31Hello Safiyyah23,
Your case is attended to by our Billing Team and they will make contact with you during the week.
Your social media reference number is SM172697.
Regards,
Joshua
Telkom Social Media Team
Your case is attended to by our Billing Team and they will make contact with you during the week.
Your social media reference number is SM172697.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply29 Nov 2015, 18:31
Official
Hello Safiyyah23,
Your case is attended to by our Billing Team and they will make contact with you during the week.
Your social media reference number is SM172697.
Regards,
Joshua
Telkom Social Media Team
Your case is attended to by our Billing Team and they will make contact with you during the week.
Your social media reference number is SM172697.
Regards,
Joshua
Telkom Social Media Team
Best regards,