APPALLING SERVICE

For the past almost 2 weeks I have been trying to upgrade my cellphone contract. I did the initial application online, only to find out a week later (when I eventually managed to get through to the call centre) that upgrades cannot be done online and that one has to do the application instore. In the meantime, R399 was debited from my bank account as part of their credit vetting process. To date I have still not received any confirmation regarding the outcome of my application, except for an SMS I received on 13 October stating that my payment was received and that my device will be delivered. Due non delivery I am now in the process of trying to cancel the order, to no avail. I have called the call centre several times over the past almost 2 weeks and every time I have to hold on for 40 to 50 minutes until my call is attended to. On 13 October I went into the Kenilworth Centre store to complete an upgrade application and was told it would take 24 hours to process. To date I have received no feedback. I tried calling the store 3 times but their calls are never answered. As a result of this appalling service I am reluctant to recommend Telkom to anyone at all.