PP
Piers P
1 reviews | Active since Nov 2015
09 Nov 2015, 18:55
APPALLING SERVE CULUTE
I have a 36 month contract with Telkom mobile (I have finished 14 months) - 15 gigs for R609 per month.<br> I have since discovered Telkom mobile has a service for 50gigs at R699. But this is a 24month contract. Telkom is \unable"to migrate a 36 month contract (which i'm told it no longer does) to this 24 month contract.<br> I asked what would be penalty for cancelling the current contract so I could move to the 24 month contract - R850 penalty and R609 X 20 monhts (the remaining period) - in other words R13"
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Telkom's replyOfficial
09 Nov 2015, 23:11Hello ashante2004,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166047.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166047.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply09 Nov 2015, 23:11
Official
Hello ashante2004,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166047.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166047.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,