Appalling... Pathetic and Misleading Customer Service

I recently had a frustrating experience with TELKOM regarding a fibre deal I signed up for through a door-to-door consultant. I was assured that I would only pay for what I used and that there would be no additional fees. However, after making a late payment, I was hit with unexpected charges, including late payment fees and reconnection fees, which I believe I was not adequately informed about.

When I raised my concerns, I was informed that I was on a contract, which was not made clear to me at the time of signing up. Lerise (Manager) from the Back office advised that she would request call recordings from the Sales Team which takes 48-72 hours to receive feedback but till date no feedback has been received.

The company acknowledged my feedback and advised that they were committed to reviewing my case, including the recordings of my interactions with the consultant. They stated they are taking my concerns seriously and will update me on whether they can credit the disputed charges. the was raised with Telkom on the 17/09/2024 and to date I have not received any outcome or call. I have had to call Telkom on multiple occasions with rude untrained consultants that cannot comprehend simple English. I have spoken to Nomvelo, Minenhle, Aphiwe, Nhlanhla, Mpho, Miselwa, Olga possibly may have spoken to the entire billing department. While I am still awaiting resolution, I hope the company can improve its communication and ensure that customers are fully informed about their agreements in the future. I’ll update my review based on how they handle this situation moving forward. If I can give it no Star i would but unfortunately its doesn't allow me to do that. Currently i am still on the line with Telkom for 50:52 min waiting for a Team leader/ supervisor to speak to