Appalling, Pathetic and inconveniencing service

<p>my number was changed to contact to prepaid by mistake but to resintate the number back Telkom seem to be not getting it right. I have first logged a case in 20 March 2017 , till today nothing its working. we run a business, what an inconinince?</p> <p>I have sent the emial below for Mr Attila Vitai' s attention as the MD for Consumer and Mobile services through Pynee Chetty and Sibongile Granny Malinga. I can see they have read my email still no feeback from them.</p> <p>See the email bellow:</p> <p>Dear Pynee Chetty and Sibongile Malinga,</p> <p> </p> <p>I trust this email finds you well…</p> <p> </p> <p>Kindly assist me with the contact details including email of Mr Attila Vitai: Managing Director Consumer and Mobile</p> <p>OR</p> <p>alternatively send this it to him.</p> <p> </p> <p> </p> <p>Attention to:</p> <p>Dear Mr Attila Vitai,</p> <p> </p> <p>I have had a terrible inconveniencing experience with Telkom in dealing with customer care in sorting the problem I had erroneously encountered with my contract which has not been resolved for the past 2-3 months. I thought I must just bring this you your attention that this this the kind of service that customers get which is raw deal.</p> <p> </p> <p>· I had a contract deal of Completely Unlimited taken last year 22 June 2016, for R999. SIM only</p> <p>· The number was mistakenly moved to prepaid. On the 20th March I requested that the number reinstated back to contact, my package deal that I signed.</p> <p>· ********** 3 Case Ref 1: was given after many days of calling to get feedback I was told case closed because I was not reachable but three numbers to reach me were provided, </p> <p>· ********** 2 Case Ref 2 was given. I have been phoning almost every day but seem not to get exactly who supposed to help and when, being send pillar to post, but being told back-office its working on it. To a point where I started to resenting back-off because I felt like its back-office not carrying out its duties. I guess you can imagine the frustration. The deal was taken because we run a business and one does not always have money to buy airtime. Now again I’m told case closed but no reasons were given.</p> <p>· ********** 4 Case Ref 3: was given same matter. I’m deeply frustrated I don’t know where to go, who call and what to do anymore because every time I hit a brick-wall.</p> <p> </p> <p>Through this experience I’m just wondering how Telkom conducts its business, I have told so many stories, call accounts, call sales, call customer care all with no help. I presume the contract much as it binding to me it’s still binding to Telkom, for the period stipulated.</p> <p> </p> <p>I believe that I don’t have to contact institutions that deals with consumers rights issues I hope Telkom this matter can resolve it amicably.</p> <p> </p>