Appalling level of service across the board

On 24/11/15 I called 180 to report my phone ******. I went in to Telkom store on 1st Dec (Promenade mall) <br> I was assisted by Zane. He issued me a replacement sim & advice in 24 hours my line will be reinstated he also did a sim swap. The next morning I called 180 to confirm that my request is processing. The agent placed me on hold for approx 10 mins & came back saying it was not done now that he did the system wouldn't allow. I asked to escalate & spoke to Lungelo who assured he will call me back in 30 mins. A few hours later I called back & spoke to Noluthando. I asked to speak to her manager. I was on the phone with her for 59 mins of which 40 mins was spent with me on hold - no manager took the call and yet again a failed call back from her manager. When I went in to the store to query I was assisted by Lesley... besides the fact that she bad mouthed the call centre she was dismissive of my complaint & made it clear she is doing me a favour by assisting me - which she didn't. She was condescending and even Zane was not helpful. I even went of Facebook and I was assured some will call me back - no one has called me back. I am fed up with this level of service!