Appalling lack of service

My telkom service is erratic. Mostly I cannot hear on the line - it is so bad that when Telkom personnel call me they ask for my cell number so they can recall because we cannot speak on my landline. Yet - nothing happens to repair the service. It has been down for two months. . Mostly it is dead or so noisy that it I am unable to use it. On the rare occasions that I do get a line it cuts off during the call. I have reported it at the local Knysna office. In desperation, I have reported it on two different cell phones - all that manifests is system generated sms a that tells me the problem is in hand - god, knows whose hand! Certainly not anyone who knows what to do with it. If I ever get my service working I wonder if Telkom will do the correct thing and credit me for the months I have been without a service.

I requested they put my line on fibre - do they know what that means?