Appalling & *********** Service From Telkom!

I have been trying to resolve a billing query with Telkom since the beginning of February 2022 which led to them suspending my services on the 14th February. I have logged countless escalations and cases with them but to date the issue is still persisting, they debit my account without fail each month. For close to 7 weeks now all my Telkom lines are suspended, I do not have any outstanding payments and the only explanation I am given is that this is a technical error and that my issue is being escalated. I need urgent assistance!!! I am a paying customer and should be treated as such; by getting my paid for services!!