Appalling *********** service

I have requested to have my adsl line moved into the pool where my next ISP can pick up my line yet every time I call Telkom to follow up , I'm receiving a different story. A week later I had to phone to check up and telkom has cancelled my adsl line and now I have to request to have my line migrated to adsl so that my ISP can take over. Which mean yet ANOTHER 7 working days. I am beyond upset with this appalling service and now I'm forced to wait yet another 7 working days before this is sorted. This is unacceptable and not to mention costing me due to incompetence. Utterly disgraceful.