Appalling incompetence!

I signed up on a 24 month contract with telkom mobile 2 years ago as they were offering a summer promotion where add on data bundles were discounted.Sometime during this year i called the call centre to check when my contract ends and was told it ends in December this year.However, i received my bill for November where i was charged the full price for the data bundles and was told it was because my contract has ended as of 1 November.Nevertheless, i was told to go to a store to cancel my contract.Went to telkom in city view mall on Friday only to be told by the agent Candice that i cant cancel as i am only in my 22nd month of the contract.She logged a case for me and was told to wait for feedback.On Tuesday i called the call centre to follow up as no one bothered to get back to me only to be told that my case was closed without me receiving aby feedback.Again i was told that my contract had ended on 1 November.I am absolutely appalled at the incompetence of telkom.And while they cant decide when my contract ends i am left to foot the bill of the total invoice.I had the same incompetence when i signed on this contract!am so glad my contract is ending!!!!