APPALLING & DISRESPECTFUL CUSTOMER SERVICE!!!

I took my mother to Telkom in Vangate Mall on Sunday to enquire about her contract that she took out the previous day. Since there was a mis-understanding between Washeema Hendricks(consultant) regarding returning the cellphone upgrade . The consultant became angry and abrupt with my mother which was not necessary.<br> We told that we would lay a complaint on hello peter and then she rep**** abruptly \you do that\" . With the attitude we received my mum decided to cancel the laptop contract she also took out and when the consultant went to the back office to check for the paperwork, She then said out loud that the \"THE CUSTOMER IS J*S\" . i work in a customer service environment and anger is something you as a consultant shouldn't show the client. we left the store since we were getting no joy. They lost out on client that was willing to take an additional 3 contract. FOR A BIG SERVICE PROVIDER I EXPECTED BETTER SERVICE.<br> <br> <br> Due to the disrespectful consultant, My mother should get a written apology and phone call from the owner of the store or i will be laying this complaint everyday till that happens."