Appalling & Disgusting Telkom Customer Service

I took out a contract for a laptop & wifi router for 5GB in July 2017. The router only worked in August and for i think in September but only for a short period. I have done a total of 7 sim swaps on recommendation from your staff. I also took my wifi router in for a repairs because they believed the router was a problem. I got a friend to lend me a router but my contract simcard was still not working in his router. I got offered a new router but my simcard still won'y connect.

One of your customer service guys(Wilson) at the Pavillion shopping center logged a case( ********** 5) for me but to date only one phone call has been made to me to find out what was going on. I constantly have to call & check up on you & if you are working on my case. On the 14 November i went in to find out if my case had been attended to but still nothing has been done. He called the area manager(Zodwa Mkhwa****) to tell her about my case and he recommended that my contract be closed and a new one be issued to me but she refused.

I then went in on the 15 November to meet her to tell her about my case & all she could say was that she has escalated the matter. I asked for timelines but she told me she couldn't give me time lines. The attitude she gave me was appalling & disgusting. She offered no help or recommendation for my issue instead she was quick to suggest i cancel my contract if i wanted to.

This case has become increasingly frustrating for me because each month i have to spend extra money on data & having to either visit the store or call the call centre but no one seems to want to help me. I'm at a point where i want to actually want to cancel my contract. I would never recommend Telkom to any friends or family.