Appalling Customer Service on New Order for a Business Landline

It hurts me to now give a bad review but my hand is being forced and perhaps someone at Telkom will take note of this and actually do something about it.

A new landline number for the company (BMG) was made in March 2021 and to date (June 22nd) we still have no active business line and the excuses are getting ridiculous at this point. Anything from "the order is still in progress" or "turn the device off, give it 24hrs then it should be connected" or "we'll get Anne to call you" or the latest one for this past month it has been "it's with the IT dept they are clearing and error and trying to connect the sim to the number, and we don't have a turnaround time, just have to wait for feedback from them"

REALLY? 3 months to resolve an error? Why is their IT dept so behind or fail to give adequate feedback? Or just give us a working sim card they can actually link the number too. Had to resort to threatening to take the business away before someone sent an email to the escalations dept on June 6th then there's been silence since then. I'm still emailing (even today) and NOTHING

Really really disappointed on the lack of service on Telkom - we've used Telkom n the past but NEVER had we had some appalling service