Appalling customer service in relation to billing

I am really disappointed and frustrated at the manner which Telkom's appalling customer service is affecting me. I really rue my decision to take a contract from this company.

I took a contract for 2 x huawei 13 phones. Was told at the shop the don't leave the branch without an insurance as if they are vehicles. Informed the agent that I don't need insurance and he told me to cancel it myself.

On the 25 august, I received the contract for insurance. I send an email for cancellation. #***

I went to the branch for billing and the system generated contract. I was informed that the contract is manual forms that I completed on application as they were having network issues.

Been calling the agent, lodged disputes recent being ***. I received confirmation of cancellation on 03 September 2025. I went to the branch to pay for the phones, was told that the bill onclides insurance. Lodged a dispute and spoke to Elsa who informed me that she can't do nothing to remove the insurance amount. She advised that I visit the branch...went there still no help.

What really angers me is the fact that as a customer, Telkom is not taking accountability as the mediary. From the 03 september 2025 to 27 september 2025, both my lines were disconnected.

What recourse does one have because I will be blacklisted for non payment. When I was informed by telkom agents to wait for the corrected billing without insurance. Can someone PLEASE assist me!!!

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