Appalling customer service from Telkom Business

<p>On 1 March, I noticed that one of our Telkom business phone lines was down so a fault was logged online (ref number 164CRZ010317). Asides from an email confirmation of the reference number, there was no further communication from Telkom. Two days later, I called the Telkom Business Customer Care line to escalate the query (ref number 963707) and was told that it could take up to 5 working days to be resolved. On day 5 (Monday 6 March) still nothing had been done. I called Telkom Business again and escalated the query again, only to be told that a technician had been asigned to attend to our line fault. This technician never pitched up. My colleague was told that Telkom would be sending an email to us, which would allow us to divert calls to our other business line in the interim - this never happened. The rest of that week, we called Telkom Business daily to try to get any feedback on when we could expect a solution. The call centre managers respectively got hold of their managers and supervisers to further escalate the query. Still nothing had happened. On Friday 10 March, I asked to be put through to one of the supervisers, who was shocked at the level of service we had received, and assured me that action was to be expected by Monday 13 March. It is now Tuesday 14 March and still nothing has happened. </p> <p>Asides from the appalling service from Telkom being an inconvenience, it is also a hazard to our patients whom we work with. Iconage Holdings is in part a medical practice which cares for the elderly and we are reliant on all our lines being open in the case of an emergency. </p> <p>It is unfortunate that we had to get to the point of posting this complaint on Hello Peter but all our other efforts have been to no avail: this is our last resort. </p> <p>We URGENTLY need our line to be reconnected. </p>