Appalling Customer Service & Complete disregard for Customers

I had been struggling with my ADSL connection for the entire month of February and I was informed by technicians to rather go with a fibre line. Which I decided to do, I app**** and was immediately contacted by your sales rep Portia Mphela.

That is truly when my nightmare began!

Not only was she completely dishonest it is now the 3rd of April 2020 and I do not have connection in my home. This has impacted my employment and my health tremendously.

I am just looking for someone who can assist and be true to their word as dealing with Portia has been unfruitful, rather a total nightmare and the most highly unprofessional encounter.

I look forward to having this issue resolved timeously as we are all aware that for one to work remotely during lock-down period internet is essential.

Today is the 6th April 2020 and I have not even heard from the complaints department after escalating this matter.