Appalling customer service by Telkom from a first time user.

I need household internet so I went to Telkom to look for a fibre deal, unfortunately there is no fibre available in my area, although vodacom has been installing lines. Anyway I decided to order Telkom wireless internet on 29 Jan 2018 and until this day my query has not been sorted out and nobody has notified me when this wireless internet will ever arrive. I worked with the Telkom shop in Blue Route Mall which by the way has an especially slow service delivery rate with long exhausting ques!!