Appalling customer service by Telkom

Just spoke to Sthandwa Msomi who reports to Aphi Kwanda. Over 4 months ago I went to Telkom shop at Maponya mall to pull the statement and specifically ask if the statement I was given was the full amount. This imbecile of a woman told me it was the full amount, I then pain the amount reflecting on their statement, only to find 3 minutes later when I called Telkom to open my line. I was told it was still outstanding. I then went and paid the amount. This time I paid the amount and was given the statement with a short amount AGAIN. The advice I got from Sthandwa Msomi was that I call them and complain, and she gave a stupid apology that serves me no good. Cause calling it cost me airtime, and if I go there it will cost me petrol. Their service is appalling, want of a better word. Clearly Telkom services is pathetic and us as customers have to suffer. To make it worse this imbecile called Sthandwa tells me to log on to get my statements, how if my line is suspended and we always have email issue. Telling me to send an email to ********** How will that serve me without my mails and Internet not working. Telkom is useless and I wouldn't advice people to use it.