Appalling customer service

On 17 of December I called customer care to report my WiFi. Got through to Amanda whom u explained that I haven't been able to connect for a month. The imbecile told me to do a speed test. To show she's an idiot, how can you do that if you can't connect to the modem. I then spoke to a supervisor who was also an imbecile. Her name is Chirregak Mutangwa who was no help. 1st ref#: ***6. 2nd on the 28th December # ***8. Spoke to Vusani, Phaphama, Siphokazi Lakaza, who were no help. On the 1st of January spoke idiot Noxolo. On the 2nd to Siphokazi Stuurman who was more of an idiot, I then asked to speak to a supervisor Anele Thuswa who claimed the technician was dispatched on the 27th and that lying technician didn't find us. I don't know if we now suppose to remove house walls for them to find us. As we were home and all gates were opened. Called on the 6th of January and spoke to Carol Ann whom at this stage I was irate and wasn't prepared to repeat myself. She then put me on mute without asking my permission and upon returning I told her not to put me on mute and get me the manager. Yet again she put me on mute. Clearly she does not have listing s****s and lack customer service. I then got an imbecile of a supervisor by the name of Khanya Mdwayi who clearly was rude and that made more angry. She also failed to assist and **** saying that technicians are contacted by mails. Funny thing Anele On the 2nd of January called to tell me that he managed to get hold of a technician that **** and said he couldn't get us. He then proceeded to say that he will call and get that lying technician back to the case. These idiots of agents and supervisors kept on logging/escalating my query wrong. I've been reporting my WiFi yet they kept on escalating it as faulty landlines. My line has been faulty for months and have given up lodging that complaint. Why must I do that now? Clearly Telkom hire bunch of idiots who doesn't know what good customer service is. Who clearly are techno dumb asking us to do speed test wherelse we have no connection. No wonder it's doing poorly as they have no integrity. Bennedictor from billing said I won't made to pay for this month as I never got service from Telkom. I'll wait to see.