Appalling Customer Service - Attention Gugu Khumalo Telkom Mobile AM KZN

Its strange how customer service is brilliant before you take out a contract....and absolutely appalling when you need feedback,queries or termination of service thereafter. My two year cellphone contract had come to an end and I failed at store level and directly with the call centre to properly terminate the contract. I took it upon myself to fill out the termination forms and submitted via email to the cancellations department. Nothing happened.... after numerous calls to the call centre I was asked to resend this form to the agent I was speaking to. Again nothing transpired. Once again I called them to push through the termination and move my number to prepaid.... now I need to wait another 21 working days until this cancellation request is reviewed. Now I am stuck with a current bill and an upcoming one which are both at a premium rate approximately 3 times the original contract fee. Very disappointing..... this huge cooperation is just there to fish customers in with no regard for after sales service delivery.... I hope this review reaches the attention of someone in Telkom whom will give a damn about their customers frustration.... After all.... without us ... Telkom wont exist.