APPALLING CUSTOMER SERVICE. AND *********** STAFF

I have had a Telkom ADSL line with Uncapped wifi since February 2018. on the line: ********** 313

I relocated from Johannesburg to Klerksdorp in January 2018.

On 31st December 2018. I called telkom to request my services to be relocated and to cancel the service at my old address.

I gave all the details and i was told that telkom will call me within 7 to 10 working days to make an appointment for the relocation of my services.

On January 5th. I called telkom to check the progress. I was told that the person that assisted me did not complete the order and now they to cancel the order and create a new one.

Annoyed. But okay.

I call again on the 11th for an update. And i am told that my order was stuck on some system and had to be transferred to the technical system for an appointment for installation to be made. I was instructed to call back in 3 to 4 days. and given the order number; ********** 79A

I call back on the 17. I am told that the problem was not resolved and the matter will be escalated to management.

I call again on the 21st. Im told that the normal turnaround time is 72 ours. The sales person claims not to be sure what the problem is and says she will escalated the matter.

I call again on the 25th.

After holding for 38min. Someone eventually answers. I explain the full story again. And i am told that the last person was using my old number and my number had to be changed.

As i am talking to the individual requesting an explanation my line suddenly cuts.

I call back and ofcause its 18:00 and i have called outside office hours.

To top it all off.

I got a Bill from January 9th to February 9th. Despite the fact that i havent had any service for January.

To say i am appalled at the incompetence and poor customer service at telkom would be putting it mildly.

The only step i which to take now is to cancel this entire contract and just buy a portable modem from a different network.

Telkom has left a very bad taste in my mouth and i which to never deal with them again.