Appalling Customer Service!

If I could rate their customer service a zero, I probably would. I have been a loyal Telkom customer for over 5 years and currently have 4 active contracts with them. In May 23 I encountered an extraordinarily high bill ( including for some subscription charges I have no knowledge of using). I attempted to make payment arrangements with them which they consented to. However, every time I called in the amounts seemed to increase. I nonetheless paid as agreed despite this they suspended my services and referred me to a debt collector - which caused a drop in my credit scoring. When I called them today to re-activate my services they told me that this could not be done despite the payment arrangement. So, I'm basically continuing to pay for services I'm not servicing. Needless to say I do not recommend them and will not be renewing any of my contracts with them.