appalling customer service

<p>On the 10/10/2016 i was eligible for an upgrade which i neede to do as i had lost my phone end of July. I arrived at Telkom on the 10/10/2016 and i couldn't receive my devic due to their system stating that i needed to be crdit vetted which i didnt understand as i was an existing Telkom customer but accepted and he advisor told me it take 48hours and he would call me. He did call me on the 12/10/2016 to come get my device as i was approved. On the 13/10/2016 and onthe 15/10/2016 i received a text thanking me for upgrading and explaind my new spend limit yet nothing. Went to Telkom on the 13/10/2016 to pick up the phone hoever i didnt get it as they told me the system took them to credit vet again and he couldnt understand it and i would need to wait again. He didnt call me this time, i heard nothing from him or Telkom the whole week, tried to call the number he call me on and it just rang if the line wasnt constantly busy and I went the again on the 22/10/2016 without any advise to come in becaue i was tired of waiting only for the advisor Mothlalefi told me he didnt contact me as he was on leave and I STILL didnt get my device due to CREDIT VETTING AGAIN. H e couldnt overide the system and he couldnt get a hold offthe individual who approvd initially a they werent picking up the phone so i left yet again without upgrading. I requested to cancel my contract as i was annoyed and fed up with the run around and was advised i would be charged a penalty of R400 plus pay for the remaining month of my plan since i was only on it for 21months and 11 days. He logged a case which he would provide me with feedback on Monday and he didnt call i had to call the call center after they sent a text to me saying its resolved and the agent i spoke didnt sound so sure about the information he was relaying to me that my upgrade was approved. My second issue is regarding the name on my contract, hen communication is sent to me it shows up in my grandmothers name who has nothing to do with my account but is just listed as a next of kin. I spoke to both the store and call center and it was never resolved was given case numbers which amounted to nothing. The third issue is that i purchased a bolt on of unlimited minutes to Telkom numbers which i paid R49 for per month. The month of September when my plan refreshed as it usually does on the 1st the minutes didt come in as i got a text only on the 08/009/2016 that my minutes had been added. The entire time i made calls to Telkom numbers i deducted it from my 50 minutes which i reserve for emergencies with other mobile networks. When i called the contact centre yet another case was created still no feedback. Im really disappointed with Telkom for failing me at my time of need as i have never had issues with their service and recommened themand applauded them.</p>