Appalling Customer Service

The problem on our ADSL line was reported on the 3rd of March 2016 (***) , but up to date there has been no attempt by Telkom to fix it. We are forced to make alternative arrangements for a service we are already paying for, but are unable to use . We have received numerous responses on our follow-up messages, confirming that a technician is attending to the issue, but it just does not get resolved. It does not help to phone the help-desk as we are just getting empty promises. This is truly unacceptable.