Appalling customer service

On the 23th of Dec 2015 I went in to the Chatsworth office to renew/upgrade my contract. The device that I wanted was out of stock. I was told that I would be contacted within a few days to advise on availability of stock. To date I have not been contacted. However, whenever I tried phoning the Chatsworth office, the phone would just ring with no answer. <br> <br> I received my January bill and horror of horrors, I have been billed for something I have not received. I called the customer care line 081180 to log a query on the 20/01/2016 and was told the query would take between 2-72 hrs (does not happen) My query is still not resolved. The credit does not match the debit and customer care will not put you through to the person dealing with the query with the line \we not allowed to\". This query just seem to be going backwards and forwards with no one taking responsibility. <br> <br> There is no one in Telkom you could take the matter up further with because every time you ask for someone higher up you are told \"we are not allowed to\". <br> <br> It seems like that is the only line that they know..<br> <br> I am seriously considering cancelling my contracts with them when my term is up..."