Appalling customer service

Appalling customer service and product knowledge.

On the 20th May 2019, over 1G of my data was depleted while I was on WiFi (with no app updates and me even being on my phone). I called the telkom customer service centre (180) and my first call of three on the day at 09:40 was answered by Kenosi. I asked her to explain how it was possible that from 09:04 - 09:35 I had lost 615mb while I was on WiFi and not on my phone. Long story short, she advised that she could not ascertain why that was and didn’t want to give me false information (which I commend, rather than being fed **** for information; which I subsequently received later in the day) and I should call in and hour or so and hopefully the system would have updated. I topped up my data and at around 20:45 I got an sms staying that I had depleted my data again in one day. I was home, in WiFi and at that point I had lost over 1G which was unaccounted for. I called the telkom service centre again. Akhona answered and I told her my predicament. She went looking on her system for over 8mins and when she got back to me, suddenly she could not “hear” me. She hung up after I had been on this particular call for over 20mins. I immediately called again and a ****y Vusi answered the call. I explained my query again. He put me on hold again to look at the system. When he came back, he fed me some crass story that I did not understand nor did he. Being on the call with him for over 25mins and getting absolutely nowhere, he put my call on hold with as much as informing me of this action and then transferred the call to another agent. Irritated at this point? Puleng answered the call and I informed her that I want to escalate my query, the two previous agents and pull my calls with them. She authenticated me and told me that her team leader, a Toni Venter, was on lunch and would call me back in 30mins (this was at 21:50 from being on the initial call I placed at 21:10) and I’m still waiting for the said Toni Venter to call me. This is unacceptable and totally crass service from Telkom.