Appalling customer experience

I would like a complaint to be raised as I am extremely dissatisfied with my customer journey thus far.

I had a 24 month contract with telkom for a internet line and phone line. The 24 months would have ended june 2022.

Ive paid my debit order /monthly subscription every month as request however after the 24 months twlkom continued deducting payments. I realised i have to "cancel" the contract/subscription in order to stop this.

As i work during the week , i spent half of my saturday trying to get in touch with an operator because telkoms online chat is ****ing useless. Upon speaking to an agent in customer care, i was assured that my contract has been cancelled and that will be followed by my final bill. As i relocated end of june and have not used telkoms service since then, the agent advised that i can dispute my final bill once received.

This was all understood and I took reaponsibility that i contributed to this issue so it was borderline okay if i didnt get my money back.

However, we are now in October and telkom is still deducting debit orders for a service i no longer use and requested to cancel. If rolse were reverse and i skipped a payment, telkom would surely chase for the payment. With technology today can telkom really say that they are unaware that i stopped using their service. That it is okay to collect money even after me getting in touch and asking to cancel it. This is causing myself financial detriment because your platforms and agents are ***********. I call the same ****ing number today 30/10/2022 and now its outside operating hours

I have managed to attempt cancelation on your site, of which i received the following text :"Telkom Cancellation Case: *** has been logged for Service ***" . I have no ****ing hope that it will be cancelled as speaking to a human did not get the job done, so i have less faith in your website self-service paltform.

I would like this canceled, i would like money due to me given back. I would like this delt with ****ing asap.

Thank you