Appalling customer care unable to activate simcard

Appalling customer care service

I haven’t called Telkom customer care service thrice without any assistance on activation of new SIM card. I have been redirected to technical department who transferred me back to customer care and told me me to call the contact center once again even after I advised that the number they have given me is the exact number I have called.

This is a simple request of activating a sim card that no one seems to be knowledgeable on but have rather transferred my call to the next clueless consultant we at the end disconnected my call.