Appalling Bad Service

Our landline at home (which we use for our business) wasn't working on Friday the 1 December. We reported it to Telkom and received a reference number of ********** 6. We have phoned every day to enquire as to the progress/repair of our landline and to date (Saturday 8 December) we are still without a landline. When we phoned on the 4 December we were told Telkom was still doing tests on the line. On the 5 December we were told that Telkom was currently working on a 'bulk' fault. On the 6 December we were told that Telkom was still testing the line?? We asked for the matter to be attended to urgently and we were told that they would try and speed things up for us. On the 7 December we were told that Telkom was still investigating the matter. We insisted that something be done to get the line repaired and we were told that the fault would be escalated to a Supervisor. On the 7 December we went into the Telkom office at Gateway and asked to speak to a consultant, who gave us the name of someone who would supposedly assist us. I sent an email to this person stressing the urgency of the matter and have not yet had a response.