appalled by the pathetic service of TELKOM

I requested early termination of a cell phone contract, and was advised to put it in 1 month before as it takes 21 working days. I put the request in via email to ********** in on the 1st of April as advised. I followed up numerous times from the 1st of May with the call centre and they say they cannot do anything about it, they can only send a follow up's via email( nothing has been done) the contract is still active. The device has been paid up and i don't use the data because I don't want to be billed at the end of May. Cancellations dept has no contact number?????????????????? I find that hard to believe. This is the worst service I have received. Poor customers service, and lies by agent just to get you off the phone- promising to sort out your problem... 21 days my foot. I want this terminated ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! these are the email addresses of all the people I spoke to:

********** ********** ********** ********** **********

Extremely ****ed and appalled by the pathetic service of TELKOM.....