Appaling/non-existent service

Good day Telkom

I've tried two avenues to secure internet at my new home but none of them seem to work.

My first attempt was starting off by means of a landline installation and then subsequent ADSL or whatever installation. I'm not even going to go into this specific experience any further, purely because I've spent months waiting for you, hours talking to you over the phone AND standing in your stores trying to obtain service out of you, and quite frankly just typing this review, on a Sunday evening, irritates me as you are draining useful energy out of my life. Conclustion = NO landline installation.

My second attempt took place today. After I was sick and tired of waiting and listening to empty promises pertaining to an ultimately unobtainable installation, I went to your store in Menlyn(Pretoria) early this morning, spoke to a friendly lady and asked if she would assist me with a couple of topics, the one MASSIVE topic relevant to this review was the SmartBroadband Uncapped Wireless Package(R799) you advertise on your website. I went to your store because I wanted to interact with an actual human being, face to face, and not speak to a 'machine' over the phone. What followed was the confirmation from your employee that the above mentioned LTE package does indeed give coverage over my physical address, which I gave to her. After finding myself quite happy, I went home to collect all necessary documents in order for us to proceed with the order, which I was happy to do, and then return to the store. When I came back I insisted to speak to the same lady, happy to wait for her. Eventually, I'd say after 45 minutes, she finished up with customers she was assisting at the time and engaged with me to finalize the deal. Eventually, after checking my credit rating and confirming all sorts of this and that, I was told that there is a 'small probem', and that the above mentioned package actually wasn't available at my physical address. This was after I had spent the total of another hour and a half in your store, waiting to purchase internet. First of all, how is this possible if I have friends who purchased the exact same package from you, who live less than one kilometer away from the address I gave to your employee and in some cases said friends would disconnect their routers, bring the routers to my home and we stream live football and rugby matches? How would I not have coverage? She then recommended other packages, one for 50GB per month and another for 100GB per month which costs more than R799 by the way, I DON'T WANT THAT. I have spent a lot of effort trying to buy a simple product from you, but you just can't seem to delivery.

Take the time to understand how unhappy a customer must be to type a review like this. I emplore someone to call me and assist. I'd almost say I dare you, because I am convinced you don't know how to satisfy customers.