Appaling service we are now taking legal action

Our offices relocated to the same office park but to a different building on the the 6th of September 2018. Telkom confirmed that a technician would be there on that day but never arrived.

We then logged another call the next day and were told that we must go to the back of the queue and wait 21 days for another technician. Suspecting that the person on the phone at Telkom was just being difficult we called again and were told that it was escalated and a technician would contact us the same day which never happened. We then made another call and were told the same thing, 3 days then passed and no body called us.

We then contacted someone we knew that deals with VOIP and PABX solutions who managed to assist us in getting a technician to come out to our offices. The line worked for 1 day and then kept making noise, had unbearable interference and the ADSL kept dropping if the phone rang.

We then called Telkom again and reported a fault, they informed us a technician will call us which again never happened. We then managed to get a second technician out who said there was a problem with the outside box but he had to obtain a key from the Olivedale exchange... 2 days passed and the line still did not work correctly. We then logged another fault with Telkom who told us that a technician will contact us which no body did. We then called Telkom again and were informed that it has been escalated, but once again no one contacted us.

We have now again logged a call with Telkom and have been told that a technician will contact us but no-one has called.

This service is appalling and has affected our business financially and as a result we have suffered damages due to your lack of action. Telkom you should be receiving legal notice today.