Appaling service to loyal customer

Being a customer of telecom for years,I am very disgusted with their declining service and lack of helpfulness.I reported a faulty adsl line over 11days ago and after numerous phone call s,speaking to agent after agent,promise after promise,even managers,I am still stuck at square one with my faulty line,but have since received another bill in my inbox.I guess sending out the bills even for unused service is more important to them than what it is to fix a line that's not working.What a shame!!!<br>