Appaling Service at Telkom

Telkom service is appalling. I cannot wait for my contract to end with them. For some reason at the end of September they did not deduct my debit order and I do not know the reason for that. In November they decide to deduct R679 which I had no clue what was that for, obviously this was not the usual debit order amount which gets deducted every month. I then asked my banker to reverse the debit order. The following week the debit order for November goes through successfully but it was more that the amount usually gets deducted, Fine. The following week in the same month my line was suspended by Telkom with no communication from their side, even though they were sending through the debits which I did not understand there was still no communication from their side. At this point I had no funds in my account. I sit and wait for my another pay day in December with frustration. Eventually they deduct another amount which was more than my usual debit amount on the 13th December. Four days later my line is still not opened I then decide to call Telkom I spoke to a lady by the name of Lerato Motlapo who said to me she will send my request through to the collection department and ask them to open my line. She tells me that because of the long weekend my line could not be opened. She tells me it will take 5hrs to 24hrs for my line to be opened. Today the 24hrs has passed my line is still not opened. I give them a call again I speak to a guy called Siyabonga Moloi who told me that Lerato did not send through my request for my line to be opened. And that the long weekend was not the reason for my line to not be opened. Its now 5 days later Telkom recovered their money successfully but I'm sitting here with yet frustration and getting different stories from their call centre agents

I regret taking a contract with Telkom I cannot wait for it to end. Its not the first time I get this kind of service from them. Telkom has proved to me that cheap does not always give you a good value. We go to Telkom because their rates are cheaper but their service is appalling. If its not their bad invoicing, its their bad coverage.

They are sitting there, relaxed with my money while I'm frustrated. I don't know why they do not have the system which when the payment clicks they are able to open the line immediately. I'm sure at this point their collection department has not realized that 5 days ago my money was deducted. Everyone in Telkom is so relaxed and not care about their customers. From their call centre agents to their collection dept. Its now more than 14 days I have not being able to use my line.

I'm just so upset with Telkom right now and have lost respect for them