Appaling Service

Jan2015 - called Telkom to find out on the Wifi deals - was advised they dont have stock but a rep will contact us to confirm stock & confirm the order if agreed upon. No calls received. At the end of Feb2015, when i checked my bill, they started charging me for this! I called the Call Centre on the 11/03/2015 - *** to query & ask them how can they charge for a service that was never installed - I dont have an internet line! Consultant apologised & adv that they will reverse costs. I asked for this entire order to be cancelled. I was trfd to the sales/cancellations dept where i held on for over half an hour still no answer- eventually cut the call! In the interim, i have been paying approx R300 per mth, hoping that this wil be resolved. 2nd call - *** - no joy. 3rd call - *** - still no joy. Today, i rec. an sms advising that i owe R 1370.52 & my line has been cut, request to pay acc to ensure re-connection in 48hrs!!! Telkom, what a joke! Pathetic & appalling to be such a renown service provider & not train their staff accordingly. Account to be rectified from Jan 2015 to date & statemt from Jan 2 date to be emailed [Email Removed]