JM
Jones M

1 reviews | Active since Apr 2017

20 Apr 2017, 19:48

Appaling Service

<p>I have had a contract with telkom and needless to say their service has been appaling. During the duration of my contract I decided to give telkom another chance after i saw a promotion of a wifi router that gave 5gb during the day, 10gb midnight and 10gb wifi hot spot data in february for a cost of R 149.00 a month. But what i can say about the above is that i regret ever going to take the contract,i should have learned from the first contract that the service was spiralling out of control. To begin with telkom credited me with only 2 gb and they charged me for using extra data which i dont understand as they owed me three gb of data. Secondly they registered the incorrectly as i went to their store in centurion( where i was assisted by a lovely lady who tried her best) only to find that their system indicate i have the 5gb midday and 10gb midnight as well as 10gb wifi hot spot date howevevr the contract states otherwise.3. they over charged me charged me for the first month as i was supposed to be pro rata but they charged more than R149 i was supposed to pay by debiting my account for about R 600.00 which resulted in my account creating negatives and debit orders returning 4. They wentto y account and sent there was no money but my statements show otherwise 4. Their statements are always incorrect.5 they dedbit on wrong dates. I went to their store and was told someone would call me to fix this to this day i am still waiting and this querries and many more were logged in February. I find their service appalling and they are *********** company, for such a big company to make such mistakes repeatedly is beyond me. I am actually out of words this company and want nothing to do withthem anymore. I would rather pay steep prices and get great service than cheap and get a service not even experienced by non humans</p>

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