Appaling Customer Service

To whom it may concern

I received a call from Telkom sales at the end of July 2019 to offer me a new package. This package was called the "Smart Voice" which included 3000 anytime minutes and 2 gigs of data. My previous package was "Telkom evening weekend plan" which was 7 to 7 at night telkom to telkom. Which costed me R210 per month.

I opted to take this new package because there was a savings and more value for my money. This package started on the 1 August 2019. At a cost of R199 per month which was to go off monthly.

There were no debit orders for the months of August, September, and October and I was not aware that the debit orders did not go off and in November 2019 an amount of R500 was debited from my account and again R500 in December of 2019.

I am a Pensioner and have other debit orders that go off my account. Because of the irregular debit order deduction from Telkom without my permission and authority my account is know in arrears and I’m behind on payments for my other accounts.

What surprises me is that I spent over 2 weeks calling the call centers in Durban which used up about 4 hours of my talk time. Without resolutions. Below are the call center agents I spoke to

17 Jan - Phindile 22 Jan - Aphiwe, (team leader) said she will call me back to resolve which she did not as promised I called again and spoke to Themba mueni, and he also advised he will call me back which he did not, another broken promise from Telkom Agents, When I called again to speak to Themba I was advised that he went on leave. Till today nobody has called to resolve my problem. I have made numerous calls to the call Centre to speak to a senior manager and each time the agent says there is no one available.

This is very appaling service from Telkom, I need this resolved and for my account to be credited and the contractual amount to be taken off