Appaling Customer Service.

1. You forget to pay your subscription and your Telkom line is cut off. 2. All attempts to pay by way of Telkom App and EFT fail. 3. You drive to a Telkom branch and I told to pay at Checkers, which you do. 4. Your line is NOT reconnected. 5. Over the next 24 hours you are unable to receive any assistance via their "Telkom "Help" Line". 6. A WhatsAPP connection eventually gives you a drop down menu of "options" none of which relate to reconnection 7. Eventually you are able to secure an online "Promise" that an agent will contact you "Shortly". 8. Nothing happens. 9. Over 30 hours later the line is reconnected. 10. By this time your business has suffered significant financial prejudice. 10 It is then that you receive the promised call from a Telkom Agent. This is the very definition of "Bad Customer Service".😙😔😡 Given the availability of current technology, there is NO reason why a line should not be reconnected within minutes of the account being paid.