Appaling contact centre

Hi,<br> <br> I ordered a smart broadband wireless 20gb system from Telkom almost 2 weeks ago. After repeated 30min plus holds to the call centre, I heard today that I still have no order number and the operator doesn't know when an order number will be available or when a delivery date will be available.<br> <br> This is seriously terrible. I had such high hopes for this product...<br>